Customer FAQs

1. Why House of Immortelle products are so absorbable?

House of Immortelle products are plant hydrosol base. Hydrosol has properties which are extremely beneficial to the skin, much more so than water alone. The tiny molecules penetrate far deeper into the skin. House of Immortelle prides itself on the quality and freshness of our ingredients, our products are safe, effective, and absorbable which enhances their effectiveness.

2. Will House of Immortelle products aggravate sensitive skin?

Skin sensitivities can be unpredictable. All House of Immortelle products are extracted from plants, over many years they have proven to be safe, protective and highly nutritious for your skin. All skin types differ and people encounter different sensitivities and allergens. If you experience a reaction, we recommend that you stop using all products for a full week. This will give your skin the chance to recover from whatever is aggravating it.

If it is your first trialing our products or, you are experimenting with a new House of Immortelle product, we advise you to do an online consultation via Facebook page or please email us at enquiries@houseofimmortelle.com.au.  Our beauty consultant will assist you to ascertaining which House of Immortelle products are best suited to your skin type.

3. Are House of Immortelle products safe to use during pregnancy?

House of Immortelle is committed to providing accurate information, and all products are produced under Australian made safety guidelines; however, this information is not intended to replace advice from a qualified medical practitioner.

We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.

4. Are House of Immortelle products parabens, sulphate, artificial fragrances, alcohol, artificial colours, silicones, and mineral oil, phthalates-free?

Yes. At House of Immortelle we are committed to making sure our products do not contain parabens, SLS, artificial fragrance, artificial colour, silicone, urea, aluminium and mineral oil, phalates. We are also passionate about making sure our products are cruelty free by committing ourselves to no animal testing.

5. Why do House of Immortelle products not use artificial fragrances?

At House of Immortelle, we believe that artificial fragrances have the possibility to potentially cause skin allergies, they are also not beneficial on skin, this is why we choose natural plant extracts and essential oils. More importantly, plant extracts, such as flower water and essential oils, are totally natural scents which have proven benefits for your skin, such as soothing, calming and moisturising.

6. Where can I obtain a full list of product ingredients?

Every House of Immortelle product is labelled with a detailed ingredient list which you can also find listed on our official website.

7. How should I store my House of Immortelle products?

We recommend that you keep your products in a cool dry place, away from direct light, humid condition and under 30℃ room temperature. This advice applies for all House of Immortelle products, regardless of whether they are contained in glass or PET plastic.

8. Will the smell of House of Immortelle product fade after opening?

Essential oils have a volatile nature and over time can fade very slightly, this does not mean our products are less effective, they still retain all their powerful qualities and should retain their natural scent, although as you get used to it, it may seem as if it has faded. Any batch variations due to pure essential oils/plant ingredients and environmental factors.

9. Do House of Immortelle products have an expiry date?

All House of Immortelle products have expiry labels displayed on the bottom informing you of their shelf life.

10. What is House of Immortelle’s position on sustainable development?

While we pay heed to the aesthetics of our packaging, the vessels we use, such as glass bottles and recycled plastic bottles, must be functional. To make sure we are environmentally friendly, we also use cotton bags instead of plastic ones.

Moreover, we are very proud to support various communities and charities, improving people’s lives is something we are passionate about. Breast Cancer Network Australia and Women for Women International are two of the charities we support; In the future we intend to support more charities and causes.

11. Why House of Immortelle accepts cryptocurrency BitCoin(BTC) ?

Bitcoin allows for more transparent and secure transactions with no hefty charges, exchange rates or fees. What’s more Bitcoin is not limited by borders or barriers, so we welcome Bitcoin at the House of Immortelle. 

We are really proud to be one of the very first beauty brands to be accepting payment via these new methods.

12. Can I keep track of my orders?

All orders will be sent by Parcel Post via Australia Post or Sendle Courier with a tracking number.